Terms & Conditions
1. General Terms
“SPYRIDON KARTELIAS & CO” reserves the right to unilaterally modify or renew the present terms and conditions of transactions made through its online store. “SPYRIDON KARTELIAS & CO” undertakes the role of informing users of any modifications as well as any change, through the website of this online store, displaying a relevant marking of the effective date of each version of the terms at the beginning of the text. It is clarified that the change of terms does not affect orders that you have made prior to the date of changes and have been confirmed based on the procedure described in the Terms of Use as applicable.
2. Information and products provided
“SPYRIDON KARTELIAS & CO” is committed to providing valid and complete information listed on our website “Spiroskartelias.gr”, both in terms of providing the essential characteristics that each product has, as well as for the accuracy of the data concerning the services provided by “Name of company” online store, subject to any technical or typographical errors that have escaped notice or occurred unintentionally or due to any interruptions in the operation of the website for reasons beyond control.
3. Limitation of Liability
“Name of company” guarantees timely information to end consumers about any unavailability of products. The online store of “SPYRIDON KARTELIAS & CO” is not responsible for any technical problems that may occur to users when they attempt to access the website and during use, and are related to the operation or compatibility of their own infrastructure with the use of the website. Also, “SPYRIDON KARTELIAS & CO” has no responsibility for acts or omissions of third parties and especially unauthorised interventions by third parties in products and/or services and/or information available through it.
4. Intellectual Property Rights
“Spiroskartelias.gr” is the official website of “Name of company”. The content of the website posted by “Name of company”, including images, graphics, photographs, designs, texts, services and products provided are the intellectual property of “Name of company” and are protected according to the relevant provisions of Greek Law, European Law and international contracts. The names, images, logos and distinctive features that represent “Name of company” and/or its online store and/or third parties contracted with them, as well as their products or services, are exclusive marks and distinctive features of “Name of company” and/or of “Spiroskartelias.gr” and/or the above third parties and are protected by Greek, EU and international trademark and industrial and intellectual property and unfair competition laws.
In any case, their appearance and exposure on “Spiroskartelias.gr” web pages should in no way be taken as a transfer or assignment of a license or right to use them to any visitor or user of the page.
5. User Obligations
The users of “Spiroskartelias.gr” web pages agree that they will not use them and “Name of company” online store to send, publish, send by e-mail or otherwise transmit any content that is illegal, harmful, threatening, offensive, annoying, libellous, defamatory, vulgar, obscene, violates another's privacy, shows empathy, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, not allowed to post, copied or in any way shared in by law (such as information covered by an obligation of confidentiality or confidential information), infringes any patent, trademark, copyright or other right of a third party, contains software viruses or any other codes, files or programs designed to disrupt , causing damage, destroying or preventing it operation of any software or computer hardware, intentionally or unintentionally violates the applicable Greek and EU legislation and its provisions, may harass third parties in any way and any content and in particular software used to collect or store personal data of users.
6. Security
“SPYRIDON KARTELIAS & CO” recognises the importance of the security of your personal data, as well as your electronic transactions, and takes all the necessary measures, with the most modern and advanced methods, to ensure your maximum security. All information related to your personal information and transactions is secure and confidential. The security of “SPYRIDON KARTELIAS & CO” Online Store is achieved by the following methods:
Customer Identification
The two codes used for your identification: username (e-mail) and the secret personal security code (password), which every time you input them, they provide you with absolute security access to your personal information. You have the ability to change your password as frequently as you like. The username (email) cannot be changed. If you wish to change your username however, you can inform us using the contact form provided, so that we can suspend the current account with the intention that you create a new one using a different e-mail.
The only person who has access to your details is you, through the above codes, and you are solely responsible for maintaining their secrecy and hiding them from third parties. In case of loss or leakage of your password or in combination with the username, you should inform us immediately, otherwise “SPYRIDON KARTELIAS & CO” online store is not responsible for the use of the password by an unauthorised person. For security reasons, we recommend that you change your password at regular intervals and avoid using same or similar and easily traceable passwords (eg date of birth). We also recommend that you include not only letters and numbers, but also symbols when creating your secret password. Minimum requirements for your secret code: at least 6 characters, at least 1 number, at least 1 letter. The letters should be Latin characters.
Automatic Logout
If there is no activity for 20 minutes, “SPYRIDON KARTELIAS & CO” online store users are automatically logged out.
Controlled Access (firewall)
Access to “SPYRIDON KARTELIAS & CO” systems (Network infrastructure) is controlled and limited by fully updated modern security systems, ensuring classified access only by authorised users and preventing unauthorised access to systems and infrastructure as well as any information leakage.
Encryption
“SPYRIDON KARTELIAS & CO” infrastructure is based on modern encryption protocols that allow the secure exchange of information through tunnels that do not allow access to third parties. It also ensures that the information will reach its destination intact and that the sender/receiver is the expected one and not a third party.
As soon as the visitor navigates to any page of “Spiroskartelias.gr”, a unique, secure "connection" is created through the client (e.g. Browser used) and the server
In addition, the pages that are offered to the user for processing their personal data (ordering, account management, address management, etc.) assume that the user will have entered their account using their username and password (authentication).
Confidentiality of Transactions
The compliance of privacy is self-explanatory. The same basic principles that govern traditional transactions also apply in the case of e-commerce. All information transmitted by the user/visitor to “Name of company” is confidential and “Name of company” has taken all the necessary measures so that it is used only to the extent deemed necessary in the context of the services provided.
Some of the measures taken are the following:
Only authorised employees have access to your transaction information and only when necessary, e.g. to process your requests.
“Name of company” does not disclose the details of customers and their transactions, unless it has a written authorisation from them or if this is required by a court decision or a decision of another public authority.
In the case that “SPYRIDON KARTELIAS & CO” uses third parties to support its systems, it takes care to ensure personal data and privacy.
For your own safety, you should also treat all information provided through the service as confidential and not disclose it to third parties.
7. The purchase of goods
On the "shelves" of our online store you can find thousands of products and a multitude of services.
To make your search easier, we have divided our products into central categories. Each category also has subcategories, which is displayed on your screen.
Our goal is for you to reach the final product in 3 clicks. In the event that you are looking for something specific, use the "smart" search, which will lead you directly to your specific choice.
“Name of company” makes every effort to provide high quality services. However, cases of errors in prices and secondary characteristics of products cannot be excluded and it cannot be guaranteed that there will be no downtime of the website or "human" errors when updating / listing the price of a product.
For the safety and efficiency of your purchases and to avoid inconvenience, if you find that a product is offered at an unusually low or high price in relation to its market value, before proceeding with the order, please contact the Customer Service Department on “+30 210-9926891” or through the website's email contact form.
We also recommend that before making purchases from our online store, you visit the PAYMENT METHODS section where you will find useful information about the process and how to purchase products.
After placing your order, you will receive an automated e-mail with the details of your order. After the order has been processed by “SPYRIDON KARTELIAS & CO” online shopping department, you will receive a second confirmation e-mail with the products that will be sent to you.
During the progress of your order you will receive a series of automated e-mails, which will report the progress of the order.
In case that a pending issue arises during the processing of your order, a similar email will be sent to you. Alternatively, we will contact you on the contact numbers you have given us when registering or placing the order on our site.
There is no way to disable these updates, the sending of these is a prerequisite for the correct processing and progress of your order. We invite you to ensure that these e-mails can reach you and to keep them throughout our transaction. It is your obligation, in the event that you do not receive the relevant e-mails, in accordance with the general conditions governing our transactions, to inform us without delay. Your products are delivered as quickly as possible. Exceptions are products with a delivery status of "Pre-orders", "Expected Soon and Upon Order", for which there is a separate delivery notification.